Keen Hallifax & Associates Ltd Independent Financial Adviser in Barnet, Herts
Telephone
0208 5033050
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Contact Us

Keen Hallifax & Associates Ltd
15 Hatch Lane,
Chingford Hatch,
London
E4 6LP

Tel: 020 8503 3050
Fax: 020 8503 3090

EMAIL:
info@keen-hallifax.co.uk

protection
Survey/TCF

Treating customers fairly (TCF) remains central to the Financial Conduct Authority’ expectations of firms’ conduct, that firms put the well-being of customers at the heart of how they run their businesses

To evidence the above we send out surveys to our clients for feedback to make sure we are meeting the above expectations and our mortgage scores as at 3 May 2018 are as follows based on the point scoring system below.

Question Total Last 6 Months Last Year Last 2 Years

I understand that I received advice in arranging my mortgage

9.53 9.79 9.72 9.61

I was made aware of the costs for the recommended mortgage service and these costs were communicated clearly

9.48 9.79 9.72 9.61

I was given a clear explanation as to why the specific mortgage recommended to me was appropriate to my needs and circumstances

9.68 9.79 9.91 9.83

My @Adviser assessed my affordability and reviewed my budget prior to making any mortgage recommendation

9.68 9.79 9.91 9.78

I received a 'key facts about this mortgage' illustration for the mortgage prior to any application and my adviser discussed this to my satisfaction

9.53 9.79 9.91 9.72

I am happy that should the need arise, my @Adviser will support me if I want to change the product or make a complaint

9.42 9.58 9.72 9.56

The overall service provided by my @Adviser was….

9.91 10 10 9.94

Given my experience, I feel that the company/individual operate in such a way that treating customers fairly is central to their culture

9.71 10 10 9.78

Scoring

Strongly agree   10
Agree  7.5
Neither agree or disagree    5
Disagree 2.5
Strongly disagree   0

Keen Hallifax & Associates Ltd

Mortgage and Protection Consultants
15 Hatch Lane, Chingford Hatch, London E4 6LP
Telephone 020 8503 3050

Mortgages made to measure.

Essex Mortgage and Protection Advisers

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBTS SECURED ON IT.

We will charge you a fee of 350 but only when your mortgage completes. We will also get paid commission from the lender who has given us the best deal for you. Depending on the type of mortgage involved our fee may need changing and this will be discussed with you beforehand.

FCA does not regulate some forms of buy to let mortgages.

Keen Hallifax & Associates Ltd is an appointed representative of Sesame Ltd which is authorised and regulated by the Financial Conduct Authority. Sesame is entered on the FCA register (www.fca.org.uk/register/) under reference 150427.